MSD Customer Success Manager m/f/d 

Germany, Lower Saxony 

994430829

Job Description

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The role involves working with our customers, farming organizations, industry bodies, abattoirs, food processing facilities, and retailers. It also requires regular communication with our commercial, laboratory operations and data analytics team. It is a dynamic role requiring excellent organizational and interpersonal skills and attention to detail.

Role and Responsibilities:

• Develop and maintain excellent working relationships with customer/supply chain stakeholders

• Manage the day-to-day technical activities involved in maintaining current programs/services. Be the key player in the operational set up/delivery of new projects/services

• Ensure new projects/services are delivered to the agreed/expected standard and timeline, whilst also reporting on progress

• Ensure troubleshooting and training requirements at customer/supply chain level are met

• Co-ordinate with the laboratory operational teams to ensure program deliverables and expectations are met on a timely basis and act as liaison between the operational teams and the program/project stakeholders in the supply chain

• Ensure projects/services are delivered within the Quality Assurance framework

• Document operational protocols for successful service delivery

• Provide regular progress reports to internal stakeholders

• Support on the direction of the strategy for the company’s products and services in the region and apply a commercial mindset

• Highlight and discuss identified commercial opportunities within existing and new customers within the region

Required Competencies:

• Written and verbal fluency in German and English is essential

• Competency in another European Language would be beneficial

• Ability to effectively communicate technical and scientific data to a non-scientific audience

• Two years working experience in animal protein industry (e.g., retail, food service, processing) is strongly desired

• Project Management Experience in other food related or livestock industries, animal genetics, is preferred

• An understanding of animal genetics is desirable

• A Bachelor´s degree in Biological Science, Food/Animal Science, Agricultural Science, or an equivalent discipline is required, a Master´s degree is desirable but not essential

• Working experience with food traceability systems and with Quality Assurance systems are essential

• Working experience in managing projects are desirable

• Proficiency in MS Office is essential

Requirements:

• A full and clean driving license is required

• You are aware of the frequent travel requirements to client sites within Europe, frequent destinations include Germany, Austria, Switzerland, Poland, France, and Ireland however broader travel in EURAM (Europe, Africa, and Middle East) may be required

Skill set:

• You have a customer focused approach and a passion for Technology

• You seek to understand customers, actively identifying barriers that impact customer service and retention

• Your excitement for the future is inspiring

• You can demonstrate persistence and resilience

• You can work independently

• You have excellent persuasive / influencing and collaborative skills

• You seek to build relationships, facilitate agreement, and support partnerships

• You are a Team-Player and have excellent communication skills

• You are highly organized with excellent time management skills

• You are a problem solver and can handle crisis situations in an efficient manner

• You can think innovative, creative, and out of the box

• You have a strong commercial and entrepreneurial mindset

Current Contingent Workers apply

Not Indicated

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.