Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
- Security orchestration and automation is complex, so as a Customer Success Engineer you will assist our customers with implementing and customizing our platform to automate their Incident Response processes
- You will also train our clients, resolve issues, respond to product questions and generally help level up our client's understanding so they can work independently
- Technical services include writing custom scripts and system troubleshooting
Your Experience
- Experience in customer-facing roles including familiarity with Customer Success processes and metrics, highly preferred
- Ability to develop and maintain scripts in Python, Powershell or JavaScript
- Understanding a variety of security products and secure coding techniques
- Linux system administration & troubleshooting experience
- Familiarity with the different products, processes, and ecosystem
- Experience as a Security Incident Responder or SOC analyst/manage
- Ability to work under pressure, and prioritize tasks accordingly
- Experience with mentorship responsibilities
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $86,600/yr to $139,900/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
