Cyberark Customer Success Engineer 

United States 

415881680

Responsibilities:

· Work closely with Customer Success Managers (CSMs) and Account Executives (AEs) to help customers with technical questions, challenges, and requests.

· Demonstrate how Venafi products can solve specific customer needs through tailored product demos.

· Help customers design secure and scalable solutions for managing machine identities, including certificates and SSH keys.

· Provide hands-on support for setting up and integrating Venafi solutions in different environments, like cloud, on-premises, or hybrid setups.

· Assist with troubleshooting technical issues and work with other teams to resolve them quickly.

· Lead technical sessions, workshops, and discussions to help customers make the most of Venafi products.

· Help customers use Venafi solutions with automation tools like Jenkins, Docker, Kubernetes, and Ansible to support their DevOps processes.

· Share customer feedback and ideas with internal teams to improve Venafi’s products and services.

· Keep up with the latest technology trends and updates to provide helpful advice to customers.

A degree in Computer Science, Information Technology, or a related field—or equivalent practical experience.

· At least 3 years of experience in technical roles that involve working directly with customers, like solution engineering, technical support, or professional services.

· Some experience with Venafi products, such as TLS Protect, CodeSign Protect, SSH Protect, or others.

· A good understanding of PKI, TLS/SSL protocols, and basic cryptography concepts.

· Experience with scripting or automation tools like PowerShell, Python, or Ansible.

· Familiarity with DevOps tools and workflows, including Jenkins, Docker, or Kubernetes.

· Basic experience working with Kubernetes and tools like cert-manager for managing certificates.

· Knowledge of cloud platforms (AWS, Azure, Google Cloud) and tools like Azure Key Vault is a plus.

· Understanding of encryption, SSH key management, or code signing is helpful.

· Familiarity with identity and access management (IAM) tools or frameworks.

· Good communication and presentation skills, with the ability to explain technical ideas to people who may not have a technical background.