JPMorgan Sr Product Associate Home Lending Salesforce 

United States, Ohio, Columbus 

205146758

As the Product Delivery Associate for the Home Lending Product Team, you will play a crucial role in leveraging your expertise to innovate and design the end-user experience for our Home Lending Advisors. You will collaborate with senior team members to ensure successful delivery and implementation, making a significant impact on our operations. This position requires excellent communication skills and the ability to interface directly with internal stakeholders to understand and translate their needs, administering and enhancing the system accordingly. Please note, this is a non-IT position, focused on product delivery and stakeholder engagement.

Job Responsibilities

• Develop concise user stories and process flows to support the design and development of a CRM product.
• Collaborate with feature teams to transform stories into technical design.
• Ensure that requirements align with the complex nature of the business while focusing on the end user experience.
• Support testing cycles, including UAT, regression, system, and production checkout.
• Apply critical thinking to identify and develop new ideas and innovations that add value to the business and team.

Required Qualifications, Capabilities, and Skills

• Hands-on experience using Salesforce tools to develop business solutions.
• Experience with Agile product delivery methodologies.
• Multiple task effectively and develop strong interdepartmental and cross-functional working relationships within a collaborative team environment.
• Self-driven initiative with the ability to work independently with minimal supervision.
• Strong attention to detail and possess analytical and problem-solving skills.
• Performs effectively under pressure with time constraints while responding to rapidly changing priorities.
• Possess Salesforce product delivery knowledge.
• Experience in the mortgage industry or financial industry.
• Holds a bachelor's degree.