JPMorgan Product Delivery Manager Connected Commerce 

United States, New Jersey, Jersey City 

203228185

Posting Description

To be successful in this role, you will need to know how to drive Agile and Lean frameworks that result in a quality product delivery and continuous improvement by embracing agility as a practice. You will also be at the crux of data, technology, product and design. You will be able to manage a project from end to end and will have responsibility at the program level to identify issues, risks and dependencies to execution. Additionally, you will understand and be a visionary in terms of how AI can change the way we work, do business and propel the organization forward.

Job Responsibilities

• Manage and develop the delivery of the data product roadmap and priorities with collaboration of cross functional teams
• Drive overall data strategy to effectively delivery data products across the business in support of analytics, P&I and AI
• Create user stories, test scripts, and acceptance testing criteria as needed
• Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing, …) on prioritization and development of product features
• Drive product reviews, strategy sessions with leadership, performance assessments, and data-based decision-making to manage the evolution of the roadmap
• Refine and iterate product roadmap based on business objectives, customer research, competitive dynamics, and analytics
• Evaluate vendor offerings and build vs. buy recommendations
• Maintain deep knowledge of user experience insights and journeys, and uses competitive analysis to anticipate trends and ascertain best practice to provide fresh insights into backlog
• Stay at the forefront of industry trends, advancements in generative AI and overall innovation technologies

Required qualifications, capabilities, and skills

• Bachelor’s degree required with a min. of 7 years of work experience with background as strategy manager
• Demonstrated success driving automation, innovation and advancement of AI/ML or business intelligence solutions
• Demonstrated experience in driving Generative AI use cases from idea to production is a must
• Working knowledge of project and product management techniques (e.g., product strategy development, customer engagement, Waterfall, CPM, WBS))
• Experience in leading agile, cross-functional teams, often through influence (i.e., not direct oversight
• Ability to manage tight delivery timelines and calmness under intense pressure
• Create solutions to customer-based problems and insights
• Be a strategic thinker that demonstrates strong interpersonal and influencing skills to drive partnerships across all levels of the organization, including teams located in different locales

Preferred qualifications, capabilities, and skills

• Knowledge of call center applications and tools
• Familiarity with Product Management in Travel industry and at least one business type within Connected Commerce
• Working Knowledge and Experience with JIRA, Confluence Tools, Executive level presentations
• Ability to communicate and story tell around book of work to senior populations of leaders