Capital One Senior Manager Product Design Lead 

United States, Virginia, Richmond 

202838556

West Creek 3 (12073), United States of America, Richmond, Virginia Senior Manager, Product Design Lead

What You’ll Do:

As a leader and maker, you’ll be asked to handle a variety of responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces

• Leading in translating complex ideas into understandable concepts that evolve and enhance the product interface

• Engaging in portfolio prioritization to help set the strategy for the team

• Managing through shifting priorities to provide clear direction and input on product definition

• Advocating for the customer through human centered design methodologies, including: discovery, ideation, sketch sessions, and user testing

• Creating and facilitating design led workshops to engage and build alignment across different partners and teams

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers by learning, sharing, and teaching

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, and execution tasks

• Leading your team through career development plans to encourage talent growth

• Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

• Storytelling — evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact

• Creating style guides, iconography, and infographics that can be leveraged by teams

• Drive end-to-end product design by:

  • Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive

  • Framing problems, determining insights, and defining visual designs to serve customer needs

  • Working within an established design system

  • Ideating, sketching, and delivering low to high fidelity prototypes

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 8 years of experience with user interface and user experience design

Preferred Qualifications

• Bachelors or advanced Degree in Human-Computer Interaction, Design, Behavioral Science

• Experience managing a cross-functional team

• Experience designing for cross channel experiences

• Experience working within a large Enterprise environment and collaborating with a cross-functional team

• Experience with design and prototyping tools, particularly Figma

• Experience working within an established design system

New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.