Your role and responsibilities
- Defining and detailing the scope of technical requirements into solution architecture and ability to drive an independent project from an architectural standpoint.
- Understands client's business challenges and offering solution to address business needs.
- Recommend experience in designing workflows to implement business processes.
- Being familiar with executing system and user acceptance testing, user adoption, managing change and training methods.
- Provides advisory to clients on their ServiceNow roadmap
- Actively participate in understanding customer problems.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Extensive ServiceNow development experience
- Experience in implementing ServiceNow processes and strong development experience in ServiceNow Platform features.
- Extensive experiences in deploying ServiceNow ITOM, ITSM, IRM or HRSD aligned with ServiceNow best practices.
- Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions.
- Experience coordinating with other process and integration owners
- Fluent and written English
Preferred technical and professional experience
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Manage technical governance, and a delivery operating model and success in driving complex issues through analysis and resolution.
- Large program experience leading end-to-end architecture and design
- Experience helping customers deploy and see the value of the products they have purchased.
