Cognyte Tier Engineer FE Team Maternity Cover 

Bulgaria, Sofia 

201582165

As a Technical support expert, you’ll make an impact on

• Maintaining and engineering customers’ support labs
• Interacting with project managers, QA, and development teams.
• Performing expert level debug and analysis based on logs / Wireshark captures and tools
• Advocating customer's needs to R&D for product improvement
• Implementing solutions and fixes on production systems on time and on quality

Your toolbox

• 3+ years of relevant experience supporting complex technology applications
• Data Communications knowledge based TCP/IP , LAN/WAN – Mandatory
• TDM/IP/VoIP communication flows and debug of SIP-RTP or SS7 – Mandatory
• LTE, UMTS, GPRS, GSM, CDMA solutions familiarity – Mandatory
• Experience with wireshark or tcpdump analysis – Mandatory , LUA knowledge – Advantage
• Knowledge and analysis of LI ETSI/ CALEA protocols, ASN format – Advantage
• Experience with AAA protocols (Radius, Diameter) , tunneling (GTP), or understanding SSL, HTTPS, SCTP, Sigtran, TLS, IPSEC – Advantage
• Hands-on troubleshooting skills with OS based Linux / Windows Server – Advantage
• Powershell, Bash , Python scripts development / DevOPS knowledge – Advantage
• Satellite (RF, DCME) communication experience – Advantage
• Excellent command of English
• An endlessly curious mind