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Cognyte Tier Engineer FE Team Maternity Cover 
Bulgaria, Sofia 
197684333

14.09.2024

As a Technical support expert, you’ll make an impact on

  • Maintaining and engineering customers’ support labs
  • Interacting with project managers, QA, and development teams.
  • Performing expert level debug and analysis based on logs / Wireshark captures and tools
  • Advocating customer's needs to R&D for product improvement
  • Implementing solutions and fixes on production systems on time and on quality

Your toolbox

  • 3+ years of relevant experience supporting complex technology applications
  • Data Communications knowledge based TCP/IP , LAN/WAN – Mandatory
  • TDM/IP/VoIP communication flows and debug of SIP-RTP or SS7 – Mandatory
  • LTE, UMTS, GPRS, GSM, CDMA solutions familiarity – Mandatory
  • Experience with wireshark or tcpdump analysis – Mandatory , LUA knowledge – Advantage
  • Knowledge and analysis of LI ETSI/ CALEA protocols, ASN format – Advantage
  • Experience with AAA protocols (Radius, Diameter) , tunneling (GTP), or understanding SSL, HTTPS, SCTP, Sigtran, TLS, IPSEC – Advantage
  • Hands-on troubleshooting skills with OS based Linux / Windows Server – Advantage
  • Powershell, Bash , Python scripts development / DevOPS knowledge – Advantage
  • Satellite (RF, DCME) communication experience – Advantage
  • Excellent command of English
  • An endlessly curious mind