EY 【EY TAX】 Client Operations Team（契約管理チームStaff_Assistant） 

Japan, Chiyoda 

200876824

業務内容 / Responsibilities

● クライアントサービングチームの熱心で献身的なチームアシスタントの役割を引き受け、チームメンバーにエンゲージメントライフサイクルのサポートを提供する。柔軟で、既成概念にとらわれずに物事を考え、チームに変化をもたらそうとする

● 業務サポートを担当し、社内外のクライアントがすべての面でタイムリーに質の高いサービスを受けられるようにする

● 納期、独立性、クライアントの受け入れ、エンゲージメント時間などのフォローアップを行う

● 現地採用か、別の国のEYオフィスと下請け契約を結んでいるかにかかわらず、タックスのエンゲージメント設定要件に精通する

● 必要に応じて、マネージャーにエスカレーションするか、Tax Qualityチーム、Tax Legal チーム、Central Risk Managementチームと連携する

● 契約上の考慮事項やデータプライバシー要件の基本を理解する

● すべてのQRM手続きとポリシーの遵守を積極的に監視する

Microsoft Office

To be a key member of the Client Operation Assistant (“COT”) team initiating pursuits, AML assessments, coordinating and completing role-based tasks that occur throughout the lifecycle of an engagement using project management and communication skills. The Contracts Management Team delivers a consistent and expert service, working with the Client Serving Teams, to ensure that all engagements are set up, comply fully with all regulatory requirements while also following best practice principles and being run efficiently.

You help Tax teams by initiating pursuit logging in Mercury, PACE, setting up engagement workspaces in our systems, assembling contracts in line with our Tax requirements and based upon specific Client Serving team instructions. During this preparation you will create the necessary folders, check if all mandatory templates are available and correctly prefilled, perform several administrative tasks, prepopulate excel workbooks for budgets, help the engagement manager with ad hoc tasks, support billing and closing of engagements.

You will be responsible for operational support and ensure internal and external clients receive a timely and quality service in all respects.

You will follow-up of deadlines, independence, client acceptance and engagement time, etc.

Supporting Quality and Risk Management (QRM) compliance

Be familiar with Tax’s engagement set up requirements whether locally engaged or under a subcontract arrangement with an EY office in a different country

Having a basic understanding of contract considerations and data privacy requirements

Proactively monitoring compliance with all QRM procedures and policies

You are fluent in Japanese and have a working proficiency in English

You can work easily with Microsoft Office and feel comfortable documenting in Excel on a daily basis

You are acquainted with the basics of accounting

You are an analytical person with a critical mindset

You can easily adapt your way of working in a continuous changing environment where automation tools are being created and implemented on an ongoing basis

You are stress-resistant (able to work towards deadlines efficiently

You have strong organizational skills (able to handle multiple tasks concurrently and prioritize)

You are a strong communicator, and you feel at ease in a fast-paced and client-oriented environment.

You are professional, dedicated, proactive and hardworking