מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
As aat Capital One, you will be part of a smart, talented team responsible for creating and enhancing our associate technology experience. You will work directly with our platform engineering teams responsible for associate endpoint devices (Mac/Windows/iOS/Android), primarily assisting our Mac team to ensure we deliver modern endpoint solutions that are frictionless, secure, and empower associates to do their best work while managing 26,000+ Mac endpoints across the globe.
General Responsibilities:
Coordinate associate technology initiatives with stakeholders, engineers, and end users
Develop and coordinate end-user and support communications across the enterprise
Create playbooks, help files, technical documentation for end users and support teams
Track issues and raise concerns to the engineering lead(s)
Design, implement and maintain key metrics used to measure progress
Contribute to roadmap planning and business reviews
Contribute to and help lead team stand ups
Organize and schedule enterprise-impacting changes with engineering team
Support engineers with documenting and tracking product issues across the enterprise
Drive process improvements to ensure solutions are modern, frictionless, and secure
Manage and drive consistency across Platform Engineering teams
Coordinate cross-team inquiries, respond directly and escalate to engineering team as needed
Cover compliance and operational risks, develop risk management strategies
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 2 years of experience in Process management, Product operations, or Product delivery
At least 1 year of Continual Improvement experience
Preferred Qualifications:
Bachelor’s Degree
3+ years of experience with Jira or similar Project Management software
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
2+ years of experience working with platform engineering teams
3+ years of experience in Process management, Product operations, Product delivery
3+ years of experience in financial, banking, data, and technology areas
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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