Capital One Process Manager 

United States, Virginia, Arlington 

17803683

As aat Capital One, you will be part of a smart, talented team responsible for creating and enhancing our associate technology experience. You will work directly with our platform engineering teams responsible for associate endpoint devices (Mac/Windows/iOS/Android), primarily assisting our Mac team to ensure we deliver modern endpoint solutions that are frictionless, secure, and empower associates to do their best work while managing 26,000+ Mac endpoints across the globe.

General Responsibilities:

• Coordinate associate technology initiatives with stakeholders, engineers, and end users

• Develop and coordinate end-user and support communications across the enterprise

• Create playbooks, help files, technical documentation for end users and support teams

• Track issues and raise concerns to the engineering lead(s)

• Design, implement and maintain key metrics used to measure progress

• Contribute to roadmap planning and business reviews

• Contribute to and help lead team stand ups

• Organize and schedule enterprise-impacting changes with engineering team

• Support engineers with documenting and tracking product issues across the enterprise

• Drive process improvements to ensure solutions are modern, frictionless, and secure

• Manage and drive consistency across Platform Engineering teams

• Coordinate cross-team inquiries, respond directly and escalate to engineering team as needed

• Cover compliance and operational risks, develop risk management strategies

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in Process management, Product operations, or Product delivery

• At least 1 year of Continual Improvement experience

Preferred Qualifications:

• Bachelor’s Degree

• 3+ years of experience with Jira or similar Project Management software

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 2+ years of experience working with platform engineering teams

• 3+ years of experience in Process management, Product operations, Product delivery

• 3+ years of experience in financial, banking, data, and technology areas