Citi Group Production Operations Governance & Control Senior Analyst - AVP 

United States, Texas, Irving 

199689143

The Production OperationsResponsibilities:

• Supports and executes a robust technology governance framework for Production Operations in accordance with Internal Audit standards, relevant government statutes and regulations and Citibank policies
• Act as a steward of Production Operations risk rating
• Serve as a consultant to technology business-area leaders regarding compliance activities
• Build and manage relationships and interactions with internal and external auditors and risk management
• Establish regular communication with technology teams to drive adherence the Standards and required control activities
• Support cross business knowledge sharing of best practices around execution of Standards and required control
• Exhibit knowledge of technology related governance, compliance and auditing frameworks within Citi
• Perform regular assessments that lead to proactive corrective actions plans and IBAM credit
• Make recommendations to appropriate teams to improve Citi policies and procedures
• Execute compliance monitoring activities supporting Production Operations
• Assist in initiatives to reduce toil and improve data quality in relation to Service Management processes

Qualifications:

• Ideally 2+ years of technology governance experience
• Strong analytical and problem solving abilities to identify issues and support solutions.
• High level of accuracy and attention to detail in all aspects of work.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Demonstrated ability to work well within a team and support cross functional activities.
• Must be able to work with minimal or no supervision and have the ability to prioritize workloads quickly and efficiently
• Excellent communication skills (both written and verbal), with the ability to collaborate with stakeholders at various levels.
• Ability to innovate and champion process changes for efficiency and productivity.
• Proficient in data transformation and analysis. Experience of working with large and complex data sets, translating raw data into actionable business intelligence.
• Proficiency in Microsoft Office - Excel, Word, PowerPoint.
• Sound technology experience is beneficial
• Knowledge of ServiceNow Service Management functions
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

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