NICE Billing Data Analyst 

United States, Utah, Sandy 

196898854

Major Functions/Responsibilities:

• Manage and monitor billing system inputs to ensure accurate and timely invoicing
• Assist in researching and resolving billing trouble tickets and inquiries within established SLA time frames
• Monitor reports to ensure controls are adhered to and report
• Audit selected billing invoices to ensure billing accuracy following established SOX control procedures
• Work with Business Collaborators and Product Management for the successful completion of projects
• Understand, design, enhance and improve SSRS Reports and SSIS Packages
• Code and test projects, create test plans and perform testing
• Design and Plan Billing Solutions (CDR / SaaS)
• Establishes and grows department procedures, policies, and processes
• Perform other Billing Department functions as needed, attend meetings and training as required
• Always follow the company Code of Ethics and CX policies and procedures
• Communicate in an effective and professional manner with internal and external customers

Education Requirement:

• ​Bachelor's Degree in related field or equivalent work experience

Experience Requirements:

• 2+ years of experience in related field
• Intermediate or Advanced Excel experience
• 1+ years of MS SQL Server Experience
• Excellent problem-solving skills
• Ability to meet deadlines
• Effectively communicate and have interpersonal skills
• Ability to manage multiple projects at one time
• Ability to work with and to interpret technical information to non-technical individuals

Experience Preferred:

• Proven experience in process and/or systems improvements
• Experience in the telecommunication field
• SQL Navigator
• .NET Technologies