Lemonade Chief Staff Customer Operations 

United States, Oregon 

192673935

Work alongside our Customer Ops SVP and provide council on strategic initiatives and personnel support

Mentor our Customer Ops leadership team

Build connections with key stakeholders and business partners to drive business objectives forward

Attend meetings and participate as a voice of Customer Operations

Fill in gaps of leadership support

Create compelling storytelling of key initiatives through presentations

Manage and ensure key initiatives and projects meet deadlines and intended business outcomes

At least 10 years experience managing and developing leaders of diverse departments, skill sets, and team size

A high comfort level with ambiguity

Excellent communicator with great rhetorical skills. Trusted, reliable, and highly available.

Strong data and analytics background. Great at solving problems through data, research, and thinking out of the box

A++ player - smart, energetic, and hungry to do whatever it takes to succeed in this challenging role

Finds a way to make things happen and is scrappy and efficient when faced with limited resources

Experienced Project Manager who has managed global projects with matrixed teams

Strong cross-functional facilitator who can bridge gaps between different departments and ensure collaboration on key initiatives

Exceptional EQ - a natural ability to read people, a great listener, and a good sounding board for others in the company .

No ego

Understanding of customer-centric products, operations, business development, and marketing

Executive presence - confident in managing up and relaying honest feedback to top executives

Experience in the insurance industry or insurTech is an added bonus