JPMorgan CIB - Business Analyst Associate II 

Philippines, Cebu City 

192126267

Merchant Services Operations

As ain Merchant Services Operations, you will work as part of a small team focused on operations executive business reporting and analysis, operational performance, project support, and high priority efficiency initiatives with a focus on the functional areas of Merchant Services Operations.

Job responsibilities:

1. Develop spreadsheets and reports that may include opportunity analysis, workflow analysis, profitability and historical reporting.
2. Coordinate, collect, consolidate, and effectively communicate information necessary to support leadership teams as relates to operations management, distill complex ideas into simple, clear, and actionable messages for leadership.
3. Develop performance metrics and assist in designing dashboards, partner with Management Information System department to automate and streamline reporting where possible.
4. Collect and analyze data and assumptions as needed to assist with the preparation of business case materials to support process changes and drive prioritization; track results through implementation and in the ongoing business as usual environment
5. Develop and monitor key performance indicators, key risk indicators, identify trends and make recommendations to leadership,
6. Work with leaders to develop and maintain executive reporting that will measure operational performance for business as usual processes and strategic initiatives.
7. Collaborate with functional leads to develop strategies to achieve organization goals and deliver world class client and employee experience
8. Participate in special projects for Merchant Ops as assigned

Required qualifications, capabilities and skills:

1. Bachelor’s degree required with a preferred emphasis in a field such as Finance, Operations, or Business Management with minimum 3 years of relevant work experience
2. Excellent interpersonal and organizational skills with proven, demonstrated ability to communicate with all levels of an organization (written, voice, and in person)
3. Ability to synthesize large amounts of information, gather data, structure and execute quantitative and qualitative analyses, develop actionable recommendations.
4. Knowledge of SQL- ability to read/write queries
5. Ability to execute/modify solutions involving HTML, Python or similar coding languages
6. Intermediate knowledge on using Alteryx and Tableau is required
7. Excellent skills with Microsoft suite (Excel, PowerPoint, SharePoint)
8. Demonstrated ability to manage tight delivery timelines, calmness under pressure and adapt to unexpected circumstances - capable of navigating in dynamic and complex environments
9. Must be self-directed with the ability to multi-task and keep a strong attention to detail
10. Ability to manage complexity while fostering open communication
11. Energetic and results oriented team player

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.