Amazon Support Associate II Services 

Philippines, Cebu City 

346397623

Key job responsibilities
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements- Assist managing IT asset inventories, tracking usage and conducting audits
- Perform routine maintenance on IT equipment, including cleaning and replacing consumable components- Grow and learn the latest technologies to stay ahead of the curve, expanding knowledge and skills
- Travel between buildings in the local area as requiredA day in the life
Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.
Mentorship and Career Growth: We aim to be Earth’s Best Employer by supporting your growth through mentorship, knowledge-sharing, and resources that help you advance both personally and professionally.

- Bachelor’s degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Experience in Active Directory and Windows Server backup solutions
- Understanding basic concepts of information security