Amazon Support Desktop Engineer Services On-premise 

Philippines, Cebu City 

936645838

Key job responsibilities
- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Understand and execute change management activities in a high availability environment
- Participate with partner teams and vendors to identify continuous innovative improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
- Travel between local area buildings as required and occasional travel to other cities may be required

- Bachelor’s degree in Computer Science or IT related field
- Excellent customer facing skills
- 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
- 2+ years of experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- 2+ years of experience troubleshooting in a multi-user high availability environment
- 2+ years of experience with PC repair, troubleshooting, deployment and liquidation
- 1+ years of experience working with Windows Server technologies AD, DFS, Print Services, SCCM
- Occasional travel required based on needs of the business
- Proficient in the English language

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in Active Directory and Windows Server backup solutions
- Experience with audiovisual, video conferencing or event support
- Ability to write simple scripts in an administrative language
- Strong analytical skills with demonstrated problem solving abilities
- Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation