JPMorgan CIB - Payment Lifecycle Analyst Billing Operations 

Philippines, Quezon City 

791813871

Job responsibilities:

• Coordinate with other teams to ensure a flawless and efficient way to process daily BAU
• Provide training to staff to ensure proficiency in understanding processes, as well as, upstream and downstream process implications
• Manage the timely resolution of and communication related to client and non-client impacting issues.Timely escalation of issues to management is required. .
• Drive process improvement initiatives through comprehensive procedures, metrics and reporting, continually looking for ways to maximize results and exceed targets
• Identify process improvements and error resolution based on root cause analysis
• Understand and be able to articulate daily/monthly/weekly system and process performance.
• Implement and maintain system and processing controls to ensure accuracy and quality, and to minimize client-impacting errors.

Required qualifications, capabilities and skills:

• Able to operate independently, follow tight deadlines, organize and prioritize work within a matrix management environment
• Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Sales, Service and Product.
• Able to prioritize work and multi-task without making errors.
• Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail.
• Has strong analytical skills and is process oriented.
• Requires strong computer skills, including ability to use mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint.

Preferred qualification:

• Minimum 2 years of Banking operations experience. Billing-operations experience is preferred.
• Must be fluent in English language: Verbal, written, and conversational.