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Bank Of America ECATS COO - Strategy Execution United States, North Carolina, Charlotte 189162601
Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.
Required Qualifications:
• Critical thinker; ability to analyze problems and identify both tactical and strategic solutions to address
• 5 years' experience leading strategic initiatives and proven ability to translate strategy into action plans, define metrics and track progress
• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight
• Highly organized with exemplary time management skills; able to effectively prioritize and balance multiple efforts in a fast-paced, regulatory driven environment; detail oriented
• Ability to lead and influence stakeholders across multiple levels and organizations
• Excellent verbal and written communication skills; ability to simplify and summarize complex topics. Comfortable leading presentations
• Creative mindset, with the ability to constantly challenge the “status quo” to improve operational efficiency
Desired Qualifications:
• 10+ years of experience in financial services industry or experience in a related field
• Knowledge of the Enterprise Credit commercial lending lifecycle, including loan origination, sales, servicing, default management/loss mitigation, policy and procedures
• Strong business acumen, with an understanding of ECATS key business support partners within Enterprise Credit as well as HR and Finance.
•Ability to work on cross-functional teams, with the capability to adapt to changing business processes, technologies and environments.
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