JPMorgan Lead Software Engineer - Tableau COE Support 

United States, Ohio 

188010034

Job responsibilities

• Design and develop comprehensive training materials and programs tailored to various user levels, from beginners to advanced users.
• Conduct hands-on training sessions, workshops, and webinars to educate users on Tableau functionalities, best practices, and data visualization techniques.
• Update training content to reflect the latest Tableau features and industry trends.
• Serve as a primary point of contact for Tableau-related inquiries and technical support, ensuring timely and effective resolution of user issues.
• Collaborate with IT and data teams to troubleshoot and resolve technical problems related to Tableau usage.
• Foster a community of Tableau users within the organization by organizing user group meetings, forums, and events.
• Encourage and support users in sharing their Tableau success stories and innovative use cases.
• Advocate for user needs and feedback to Intelligent Solutions stakeholders and contribute to the continuous improvement of Tableau services.
• Monitor user engagement and training effectiveness through surveys, feedback, and usage analytics.
• Provide regular reports and insights to the Intelligent Solutions stakeholders on training outcomes and user support metrics.
• Collaborate with cross-functional teams to understand business requirements and align Tableau training and support with organizational goals.

Required qualifications, capabilities, and skills

• Formal training or certification onsoftware engineeringconcepts and 5+ years applied experience
• Proven experience in using Tableau for data visualization and analysis.
• Strong presentation and communication skills, with the ability to convey complex concepts to diverse audiences.
• Experience in developing and delivering training programs in a corporate setting.
• Excellent problem-solving skills and a customer-focused approach to user support.
• Ability to work collaboratively in a team environment and manage multiple priorities.
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Practical cloud native experience

Preferred qualifications, capabilities, and skills

• Tableau certification (e.g., Tableau Desktop Specialist, Tableau Certified Associate).
• Experience in a Center of Excellence or similar role within a large organization.
• Familiarity with data management and analytics tools beyond Tableau.