Bachelor's degree or equivalent practical experience.
10 years of experience in a technical support environment and collaborate with teams across various functions, such as Engineering, Site Reliability Engineer, Support, Product Management, Customer Success, and Sales Leadership.
5 years of experience in program or project management.
5 years of experience managing cross-functional or cross-team projects.
Experience with structured incident management methodologies, processes within a technology environment.
Ability to work non-standard, on-call rotation work hours, including weekends.
Preferred qualifications:
Certification in program management.
Experience in stakeholder management.
Experience in supporting and managing technical environments, within a multi-tenant cloud environment.
Ability to identify, collect, and analyze relevant data to help drive informed decisions.