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Google Staff Critical Incident Manager Google Cloud Poland, Masovian Voivodeship, Warsaw 410055961
20.11.2024
Minimum qualifications:
Preferred qualifications:
- Bachelor's degree in Computer Science, Engineering, a related technical discipline, or equivalent practical experience.
- 10 years of experience in customer-facing roles, including interfacing with executive stakeholders and managing and delivering IT technical implementations, transformation programs, or other initiatives.
- 6 years of experience in critical incident response and cloud infrastructure or technical support.
- 3 years of experience in providing technical or infrastructure support.
- Experience in an operational and leadership role in a cloud services delivery environment.
Preferred qualifications:
- Certifications such as ITIL v4 or Project Management and Lean Six Sigma.
- Experience in supporting and managing technical environments within a multi-tenant cloud environment.
- Experience with industry tools (e.g., SalesForce, Google Workspace).
- Knowledge of leadership in engineering, operations, or executive support roles.
- Ability to influence momentum of incident response across multiple teams.
- Ability to work in a changing environment with prioritization and time management.
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