As a Market Research Senior Associate in our Insights Center of Excellence, you will contribute a deep subject matter expertise within a particular research area and a broad skillset spanning a range of research methodologies. You will be responsible for scoping and crafting research strategy, designing and conducting research, and delivering actionable insights for a variety of projects. You will work closely with product and marketing partners and senior business executives in a fast-paced, dynamic, and ever-evolving environment.
Job Responsibilities
- Meet the goals and needs of project stakeholders, while centering on the goals and needs of the end-users
- Select and manage research vendors to deliver research on time and on budget
- Manage multiple projects and workstreams concurrently
- Synthesize research findings and create relevant, revealing, and inspiring reporting
- Prepare presentation materials for senior management
- Deliver recommendations with confidence and consideration for diverse stakeholders
- Champion the voice of the customer within the business and across functions
- Play an active role, contribute to strategy discussions
- Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions
- Identify and document best practices, and drives implementation
Required Qualifications, Capabilities and Skills:
- 5 years of experience in market/consumer research
- Independent and self-motivated, able to create structure and direction out of ambiguity
- Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives
- Communication, interpersonal, and project management skills
- Analytical and conceptual thinking; ability to understand systems and processes
- Proactively seeks guidance, clarification and feedback from others
- BA/BS degree
Preferred Qualifications, Capabilities and Skills:
- Master's degree in Marketing Research or related field
- Experience with Financial Services