GE HealthCare Product Service Director & South Asia 

India, Karnataka, Bengaluru 

181862084

• Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products one individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.

• Develop a world-class service product organization and operations, supporting the needs of the field service teams, channel partners and customers.

• Lead technical operations, service product management and training teams with employee safety in the front and center.

• Deploy global VCP initiatives, define and drive local product VCP initiatives. Drive and develop operational excellence, cost control measures and process improvements.

• Optimize zone technical support structure across LCTs in alignment with International Product Service teams.

• Lead Technical and Operational Training Processes.

• Collaborate actively with the Service Delivery Excellence Director to drive capacity and workforce planning initiatives and field effectiveness programs, fully aligned with Safety First imperatives.

• Lead connectivity, remote fix, power & grounding and implementing digital services programs across International.

• Drive NPI Excellence, readiness and on time deployment of training, documentation, serviceability, spare parts through multifunctional coordination with different functions.

• Proactive handling of CSO and Field Technical escalations that require support beyond zone teams.

• Own product and parts quality issues from reporting to resolution.

• Support Service Delivery team in deploying FMI (Field Modification Instruction) projects and supporting EOL processes.

• Own planning and execution to Tool management in the zone

• partner with Service sales and sales for driving growth strategy in the zone.

• This role requires significant experience (>20 years) in the Services & Technical Support.

• Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Strong oral and written communication skills.

• Strong interpersonal and leadership skills.

• Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs / projects.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.