Citi Group Delivery Lead - VP 

United States, Illinois, Chicago 

181027961

About Citi:

Improve problem management and stability within environments. Assist with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts.Troubleshoot hardware and software issues and develop and implement remediation plans.The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

which responsibilities include:

• Field Services onsite infrastructure and technology support
• Markets Trading and BCMA application and Voice SME support
• End user incident and request support for desktop, network, AV and voice
• On-site support for technology projects and tech refresh requirements
• Technology compliance support, vulnerability and threat management, comm room management, media management, business COB systems and testing
• Critical technology support for ongoing real estate project to relocate to new downtown Chicago site

TECHNICAL COMPETENCIES: Support, monitor and maintain infrastructure and applications for the businesses supported. React to systems, application outages, networking issues. Identify root cause of issues. Master new technologies and operating systems. Demonstrate strong understanding of technology supported. Document issues and associated resolutions to the problems. Understand and direct the execution of compliance and information security standards. Interface with senior technologists in developing solutions.

Responsibilities:

• Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services

• Provide Root Cause Analysis (RCA) post restoration of service

• Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks

• Provide technical/strategic direction to team members

• Review requirement documents, define hardware requirements and update processes and procedures as necessary

• Ensure ongoing compliance with regulatory requirements

• Responsible for applications dealing with the overall operating system

• Conduct project related research

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years of System Administrator experience in roles centered around infrastructure delivery (desktop operating systems, application hosting and/or end user services) with a proven track record of operational process change and improvement.

• Strong understanding of Technology Infrastructure environments and Products Experience with overall network architecture components.

• General familiarity with the following products and related processes: SAN, NAS Storage and related Products, Cloud Products, backup solutions, Voice systems, and tech room infrastructure.

• Understanding of how specialization within area contributes to the business and of competitors' products and services.

• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

• Ability to work with virtual / in-person clients and teams working under pressure / to a deadlines

• Effective written and verbal communication skills

• Effective analytic/diagnostic skills

• Experience in a Financial Services or large complex and/or global environment preferred

• Ability to communicate technical concepts to non-technical audience

Education:

• Bachelor’s/University degree (preferred) commensurate on the job experience

Anticipated Posting Close Date:

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