JPMorgan Front Desk Receptionist 

United States, Michigan 

180398629

As an Office Receptionist within our Global Services team, you will bring structure, attention to detail, quality focus, high energy, and flexibility to our high-paced, deadline-promoted organization. Your role will involve working well in a team environment, representing our company with professional courtesy and understanding, and delivering flawless work output. Your daily routine will require you to follow procedures, processes, and techniques to complete assignments in line with our various business group activities and goals.

Job responsibilities:

• Welcome guests and vendors and direct them to the right rooms/office and receive couriers and deliveries, ensuring internal recipient collects as soon as possible
• Manage the schedule for conference and meeting rooms. Coordination with internal partners, i.e., facilities and business stakeholders
• Troubleshoot technology in meeting rooms, coordinate catering as needed, ensure optimal meeting experience, and act as a central point of contact for workplace tech, troubleshoot and raise work order tickets when required
• Apply the building access procedure as determined by Global Security for JPM floors and Building Security for general access, provision of visitor badges, and escort guests/vendors as required. Coordinate Fire Life Safety in partnership with Global Security representatives
• Handle regular activities without prompting (e.g., supply management), and advise in advance with issues or delays
• Coordinate on ad hoc projects as requested
• Establish and maintain strong working partnerships with direct team and other location-based colleagues

Required qualifications, capabilities, and skills:

• Customer Service Knowledge is essential
• Minimum three years of professional experience and exceptional attendance
• Advanced ability to organize with strong interpersonal, written, and oral communication skills, displaying a solid proficiency in Microsoft Office
• Demonstrated ability to manage competing priorities and practical time management skills
• Ability to lift 20 lbs. and deliver packages to the correct recipient
• Ability to handle dynamic and stressful situations professionally while working successfully as part of a team and independently
• Diplomacy, tact, confidentiality, and adaptability are essential

Preferred Qualifications, Capabilities and Skills:

• Knowledge of the financial services industry