JPMorgan Voice Specialist - Mumbai 

India, Maharashtra, Mumbai 

179560638

You’ll develop skills that will help you grow within the Operations organization and make increasing impact throughout the career.

Job Responsibilities:

• Work in an operations environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma (H.S.C) / 10+2 required

Preferred qualifications, capabilities, and skills:

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions

When you join JPMorgan Chase & Co., we'll provide:

• A competitive base salary and a wide range of benefits including paid time off, health care, insurance plans, tuition assistance, and more
• Opportunities for growth and advancement
• A work environment of high-energy employees that are trained, coached, focused, and driven
• Classroom and on-the-job training, including industry-leading benefits that start on day 1
• A culture that values diversity, equity, inclusion, integrity, and teamwork

Work Schedule:

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.