EY Tax Manager - Business Services Chat 

United States, North Carolina, Raleigh 

178717497

Tax Chat Manager- Tax Technology

This area has seen a lot of investment as one of our strategic focuses, and you'll see that reflected in your career. Demand has made this a rapidly growing area, and the relationships we build here translate into big business in other areas, making this a true priority. It's a truly tailored service, so you won't be encouraged to promote specific products 'it's all about understanding and meeting our clients' needs in a way that's right for them. You won't find a culture like this anywhere else, so whether you're looking for a long-term role in tax application support, or are interested in progressing on to other areas, this is a great place to be.

Your key responsibilities

Your key responsibilities will include but are not limited to: Providing first-level client support for TaxChat application, requirement creation, issue log monitoring, XML/XSLT programming of Content Management System (CMS) business side programming of application.

Skills and attributes for success

• Programming experience with some language such as Visual Basic, C+, XML/XSLT, HTML.
• Strong Investigation, Analytical and Problem-Solving skills
• Conduct support calls and email replies with clients and application admins
• Drive and manage requirements for work items for one or more SCRUM teams by defining the backlog and priority
• Coordinate with business and specify requirements and intended feature behavior
• Create, refine, and manage Team Backlogs to autonomously achieve and maintain targeted business objectives
• Present product concepts, roadmap, and delivery timeline to management and scrum teams
• Work with Release management team to develop and implement release plans working with their teams to ensure value delivery
• Take product enhancements and new product launches from start to finish thinking through each detail and delivering solid results, collaborating

with all stakeholders in particular to the Product Management team

• Support team lead in effort estimation and risk management activities

To qualify for the role you must have

• Programming experience with some language such as Visual Basic, C+, XML/XSLT, HTML. XML/XSLT preferred
• Exposure and understanding of software products in the tax or finance domain
• Excellent influencing, analytical, and problem-solving abilities
• A commitment to continuous learning and development in a tax technology environment
• Proficiency in Microsoft Office tools

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.