Microsoft Customer Experience Program Manager 

United States, Washington 

177535792

Required/Minimum Qualifications

• Bachelor's Degree in Business administration, Business, or related field AND 2+ years experience n program/business management or management consulting
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.

Strategy Execution & Activation

• Leads strategy execution & Objectives and Key Results (OKR) management in partnership with the leadership team for Global and region expansion team (GRET)
• Facilitate execution of leadership team strategic planning, white papers, key results reviews, training
• Develop and execute an org-wide engagement plan
• Serve as an extension of the Leadership Team (LT); prep the LT for stakeholder and/or customer meetings.
• Drive cross-team projects as needed to meet the changing needs; create clarity on ambiguous projects and develop plans for execution
• Prepare and present regular status reports to leadership
• You will drive team culture by getting a pulse on organizational health and leading cultural initiatives. This will involve driving training completion rates, identifying team strengths and development areas, and ensuring a healthy compliance scorecard

Blocker Resolution

• Anticipate issues or elevate/escalate as issues arise. work with your team and stakeholders/partners to develop solutions and plans to provide resolutions to blockers.

Process Optimization

• Assess and optimize current processes and operations.

Evaluation and Storytelling

• Expert communicator.

Special Projects & Programs

• Serve as program manager for special projects & programs as needed

• Oversees budgets, forecasting, headcount planning, and discretionary spending while driving cost-saving initiatives for the team to support Technology and Region Expansion Business Management (TRE's BM) work

• Builds partnerships with business management and executive teams, collaborating on process improvements to support the TRE/GRET Rhythm of the Business (RoB)and operational needs

• Supports hiring and onboarding, standardizing efforts to ensure smooth integration of new team members.

• Manages the review, editing, and development and delivery of executive briefs, ensuring timely completion and stakeholder alignment