Microsoft Customer Experience Program Manager II 

United States, Washington 

384949835

Surface has defined the 2 in 1 category and breatheda newlife into the PC industry. With foldable devices Surface is creating yet another category for personal computing and re-imagining how people get work done. To continueindustry leadingin toour product lines. The

to overcome technical challenges that prevent them from adopting Surface products. CXP leads willto understand fundamental issuesin key markets to augment the existing capabilities in the field and to ensure thatlearnings arecommunicated and adopted in Redmond. CXP Lead’s will carry accountability for a region.

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 2+ years of Program Management experience.

Preferred Qualifications:

• Demonstrated cross-functional experience and an affinity for Product Engineering Development.
• Demonstrated customer facing, and customer relations & support experience Compelling and effective written and verbal communication .
• MBA a plus.
• Ability to define problems, distill data,establishfacts, and draw conclusions.

• Experience with hardware product development is preferred.

• Experience with Windows and Microsoft Endpoint Manager.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

As a Customer Experience Program Manager II on the team, you will have responsibilities including (but not limited to) the following:

• Gather learnings from customers, sellers and partners and deliver recommendations on how we can improve our products to better meet the needs of our customers
• Act as “Chief of Staff” on behalf of the Surface Engineering Organization
• Build influence with the regional leadership team and create engineering systems and businessprocessto support growth in the market
• Work closely with customers to analyze and overcome their Surface technical adoption/deployment challenges and blockers
• Aggregate regional insights and communicate insights back to corporate stakeholders in Redmond
• Partner with other CXP leads around the globe to fine tune theorganizationsapproach to providing support and gathering insights.