Microsoft Senior Technical Support Engineer- Azure SQL DB 

Taiwan, Taoyuan City 

177328434

We possess the conviction and courage to make informed decisions and defend our positions when necessary.

Maintain strong working knowledge of all related products, technologies, and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

MS SQL Server DBA experience is a plus.
Competency with Windows, networking, Active Directory, Clustering or virtualization.
Experience managing applications and services through PowerShell, Bash or similar scripting languages.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.