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Microsoft Senior Technical Support Engineer - Azure Taiwan, Taoyuan City 944590947
Yesterday
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience
o OR equivalent experience.
English Language: fluent in reading, writing and speaking
5+ years’ experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in Azure platform in a team environment
• Azure Cloud Technologies
• On-Prem Technologies
• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems.
• Experience with any of the following
○ Azure App Services
○ Web App on Linux, Windows IIS, Azure Web Apps or Docker, or related software development platforms.
○ Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen Configuration)
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Responsibilities
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.
• Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues.
• Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management.
• Own customer support experience, using collaboration, troubleshooting best practices, and transparency within and across teams (e.g. swarming)
• Help drive customer resiliency and confidence in the Azure platform
• Provide Best Practice recommendation across the entirety of Azure resources based on Customer Solutions.
• Articulate, written and spoken, recommendation to leadership and technical level audiences.
• Navigate complex, strategic, high-profile customer event requirements and needs.
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