Microsoft Technical Support Engineer- Cosmos DB 

Taiwan, Taoyuan City 

825888746

As the Technical Support Engineer, you will serve as frontline technical resources for Microsoft Intelligent Platform’s customers and partners via phone, email or web, with a target of outstanding customer experience. Your day to day job will be about being service oriented professional and an excellent communicator. As a trusted advisor, you will own and manage the customer experience from problem identification to full resolution. You will also collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Technical Requirement:

• Experienced No SQL DB technology: MongoDB, DynamoDB, Gremlin (Apache TinkerPop), Apache Cassandra or Relational Database technology: SQL server, Oracle, MS SQL, MySQL, PostgreSQL, etc.
• Coding experience with C#, C++, Java, JavaScript, python, Scala or Node.js.
• Experience with cloud computing technologies is a plus, including public cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like OpenStack.
• Database Administrator and Network management experience is a plus.
• Open-source solution experience such as Hadoop and Spark is a plus.
• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support .