Amazon Manager II Support Engineer 

India, Karnataka 

173466701

Key job responsibilities
Key Responsibilities Include:- Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.
- Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.
- Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.
- Resource planning to support various program asks.
- Drive initiatives to maximize operational efficiency.
- Defining measurable metrics to gauge progress against objective Support goals.
Bengaluru, KA, IND

- BS/BE in Computer Science or equivalent combination of technical education and work experience
- Should have minimum of 5+ years of relevant experience
- Should have at least 2 year of experience in managing a team of 8-10 Engineers
- Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers
- Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.

- Strong stakeholder management and communication management.
- Good people manager who can manage and motivate direct reports and get the best out of them