Amazon Manager II Support Engineer 

India, Tamil Nadu 

631998218

Key Responsibilities Include:- Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.
- Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.
- Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.
- Resource planning to support various program asks.
- Drive initiatives to maximize operational efficiency.
- Defining measurable metrics to gauge progress against objective Support goals.Chennai, TN, IND

- BS in Computer Science or equivalent combination of technical education and work experience
- Dedicated and committed
- Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers- Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.- Very strong stakeholder management and communication management.
- Good command over Windows and Excel
- Strong analytical skills and ability to work in an unstructured and evolving environment
- Good people manager who can manage and motivate direct reports and get the best out of them