Citi Group Platform & Data Services PDS Product Manager Turkiye 

Turkey, Istanbul 

169448865

JOB DESCRIPTION

• Partner with Sales, Client Success Management, Onboarding and Service teams to create and lead commercialization plans for client adoption of PDS capabilities and services, ensuring monthly dashboards are maintained to track progress towards agreed targets and OKRs (Objectives & Key Results).
• Produce engaging and impactful client collateral and communications to promote the benefits and value of PDS capabilities and services. Train Sales and Client Executives to use these materials and tools. Track and record utilization of client promotion materials to measure effectiveness in driving client adoption and commercialization.
• Assist in producing and publishing internal PDS newsletters to report on Sales and Onboarding achievements where PDS capabilities and services played a significant role.
• Ensure regulatory and market mandatory requirements in the managed countries are reviewed and assessed for impact to PDS, and appropriately presented and prioritized to the relevant Global product development teams to ensure PDS capabilities and services continue to comply with and be fit to operate in the managed countries. Be available to engage local regulators, industry bodies, external legal and consulting firms, and vendor partners to advocate Citi's position with respect to PDS capabilities and services.
• Partner with the Onboarding team to identify and prioritize key client onboarding and maintenance friction points to be addressed and reduced or eliminated.
• Partner with the Digital Client Support and Service teams to identify and prioritize key client experience enhancements, and new client requirement trends that will help beat competition.
• Maintain strong working relationships with Country Heads through regular meetings to ensure PDS strategies and goals are aligned and supported by the Country Heads.
• Maintain strong Risk & Controls environment, ensuring assigned Issues and CAPs are effectively addressed and closed on time.
• Ensure client incident events are promptly addressed with appropriate remedial actions agreed, and appropriate messages explaining Citi's position and response to the incident delivered.

Here are a few of the key attributes we will be looking for as part of the recruitment process:

• 8-10+ years of relevant experience
• 5+ years’ experience in the product management roles where you have either been involved in defining product requirements (e.g. product manager) or have in-depth knowledge of this space via working directly with these types of products.
• Excellent communication skills – ability to alter communications approach depending on your audience - level of seniority, technical acumen, internal vs. external, etc.
• Comfortable to chair senior dialogue in high-pressured environment and manage risk escalation appropriately within the organisation
• Ability to work and drive cross functional groups of stakeholders, countries, global and regional teams
• Design thinking- Successfully translate client journeys into business requirements and technical discussions
• Ability to think through user problems, find solutions that eliminates manual touch points for our clients
• Evidence-based decision making – ensuring that there is always logic to the decisions you make
• (Highly Preferable) – experience in Design Thinking and/or AGILE techniques to define Epics/Features and User Stories
• Fluency in English and Turkish.

The Platforms & Data Services (PDS) team is responsible for designing, developing and commercializing a broad range of Citi's customer-facing applications, supporting cash management, trade and securities services. This covers online banking, APIs, SWIFT and other host-to-host connectivities, billing and account statements, plus digitized client onboarding and account management services.

This role has a leadership role to Lead PDS across Turkiye, Israel and Kazakhstan (TIK) sub-cluster delivering our strategic objectives and key results.

Time Type:

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