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Informatica Associate Customer Success Manager - Modernization United States, California, Redwood City 169014159
07.05.2024
Job Number 37003
Austin, Texas US
Experience Level:
Travel Requirement:
Technology You'll Use
- Project Management, Delivery Management, Business Development , Customer Success
- Onboard and educate new customers on our products/services, ensuring a smooth and positive implementation process.
- Develop long-lasting relationships with clients, becoming a trusted advisor and main point of contact.
- Engage in project planning and estimation, preparing for potential challenges and changes.
- Monitor customer accounts, identifying potential issues, and addressing them promptly to ensure customer satisfaction.
- Collaborate with cross-functional teams to advocate for customer needs, contributing to the improvement of products/services based on client feedback.
- Conduct regular check-ins with clients to assess their evolving needs and identify opportunities for upselling or cross-selling additional solutions.
- Provide training sessions and resources to empower customers to maximize the value of our products/services.
- Analyze customer data to identify trends and patterns, offering insights that contribute to strategic decision-making.
- Ability to collaborate effectively with cross-functional teams to achieve common goals.
- Familiarity with Data Management or ETL or Application Integration
- Motivated and enthusiastic Entry level Modernization Success Manager. As MSM this individual will play a pivotal role in ensuring our clients satisfaction and success with our Products/Services with a specialized focus on Modernization for PowerCenter to IDMC Cloud Data Integration. This role is for individuals who are passionate about building relationships and providing exception customer experiences.
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
- Minimum 0+ years of relevant professional experience
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your and personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
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