Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

Yotpo Associate Customer Success Manager 
Canada, Ontario, Toronto 
417822962

03.09.2024

How you’ll make an impact:

  • Primary owner of a BoB (1:180, 1:250 BoB) containing multi-product customers and responsible for a high volume of account renewals QoQ
  • Accountable for maintaining an accurate forecast for in-quarter and future quarter performance
  • Ability to prioritize, segment, and manage customer portfolio and consistently leverages internal tooling to assist with meaningful outreach and engagement
  • Maintains a deep understanding of our products in order to effectively deliver and communicate ROI throughout the customer lifecycle
  • Conduct regular business reviews to summarize a) status of goal execution b) on-going success of the program and c) gaps in performance and/or strategy that should be addressed and actioned
  • Seek to understand the ‘why’ and consistently ask deeper questions in order to tailor strategy, mitigate churn, evolve our product and uncover and nurture potential growth cross-sell and up-sell opportunities
  • Collaborate with Sales counterparts to identify and close meaningful cross-sells and up-sells
  • Quarterbacking experiences across various cross-functional teams at Yotpo on behalf of the customer
  • Act as a customer advocate within the organization, providing feedback and insights to drive product enhancements and improvements.

About You:

  • Previous experience as a CSM or Account Manager preferably in the Digital Marketing Space
  • General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
  • You want your clients to thrive and benefit from Yotpo product’s added value through upsells and cross-sells
  • Experience building collaborative relationships with customers and colleagues. Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment

About Yotpo CA:

  • Company sponsored RRSP matching.
  • 100% coverage of additional benefits programme.
  • Equity in options.
  • Individualized career development, rewards and recognition.
  • Wellness and philanthropic programming and events.
  • Our team works in a hybrid model, going into our Toronto office three days per week.