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Google Industry Solutions Consultant Google Cloud United States, Texas, Austin 167615691
08.04.2024
Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Chicago, IL, USA; Addison, TX, USA; Reston, VA, USA.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor's degree in Computer Science, Mathematics, a technical field, or equivalent practical experience.
- 1 year of experience with technical troubleshooting and writing code, and developing solution architectures for Contact Centers and customer-facing experiences (e.g., web/mobile applications, human/computer interfaces).
- Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
Preferred qualifications:
- Experience designing and configuring Contact Center solutions (e.g. UJET, CCAI Platform).
- Understanding of call center ecosystem, virtual agents and agent handoff, contact center desktop ecosystem, and related emerging customer experiences.
- Understanding of cognitive AI, natural language understanding (NLU), speech to text/TTS, and machine learning.
- Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
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