Walmart USA Staff Product Manager - WFS Returns Customer Experience 

United States, California, Sunnyvale 

158004997

What you'll do...

About the Job

This Product Manager will utilize data, analytics, customer and seller surveys to create returns product solutions for our WFS customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience) and third-party sellers. This product manager will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives.

Job Responsibilities:

• Drive the product strategy and roadmap for key returns initiatives for Walmart WFS customers and third-party sellers that boost NPS.
• Deploy analytical methods, tools and resources to identify areas of opportunity for customer returns, including cost savings for customers and sellers.
• Drive transformational initiatives to achieve major financial goals and KPIs. Build sustainable products for third-party sellers to support Walmart WFS growth and make it easier for them to process customer returns.
• Manage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups.
• Partner with the product teams in retail and stores to incorporate customer feedback into product development and improvement.
• Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success.
• Be the customer: Gain a deep understanding of how to connect with and develop amazing experiences for customers/sellers

Preferred Qualifications

• Bachelor's degree required, business, or engineering preferred. MBA from top business school preferred.
• 5+ years of experience in product management, business consulting, supply chain or related field
• Product experience driving product vision and roadmap with a track record of leading teams to deploy innovative solutions that deliver measurable results at scale.
• Knowledge of technical solutions used in e-commerce space and familiarity with system architecture, API’s and data science.
• Understanding of agile methodology, reverse logistics systems and customer care tools and interactions.
• Experience in an online marketplace.
• Experience in leading cross functional teams to solve complex business problems and deploy innovative solutions
• Excellent written and verbal communication skills with ability to champion product solutions throughout the organization

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see

The annual salary range for this position is $143,000.00-$286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...

Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.
Preferred Qualifications...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America