Nova Field Service Engineer 

United States, New York 

157538777

Pay Range: $82,000- $115,000 Annually (DOE)

Why Nova:

• Certified Best Places to Work from "Great Places to Work" in 2022, 2023 & 2024 (Rated by our employees) Top 30 in our industry category
• Doubled in revenue from 2020 to 2022
• Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

• Support Nova and End Users service as defined under Nova’s warranty and service support agreements
• Maintain proper reporting methods for all activities of customer support as defined by the Service Manager
• Assist in new equipment installations, “add-ons,” and upgrades
• Provide feedback to the US headquarters based on experience gained with customers
• Produce regular reports to customer and Nova management
• Provide customer training and retraining
• Ensure an adequate level of know how among customers’ ‘users’
• Manage Nova’s parts inventory at the locations assigned to this position
• Assist in setting Nova’s spare parts stock policy and maintain proper levels of stock in accordance with that policy
• Repair parts and components according to general service policy
• Verify that spare systems are stored properly and are available without delay when needed
• Provide sales support and sales related information
• Collaborate with sales and customer on-site evaluations
• Be familiar with customer operating methods, procedures, and policy
• Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior
• Maintain customers’ information with the utmost confidentiality
• Be polite, cordial, considerate, and respectful when communicating with customers
• Provide customer support during working schedule defined by service contract

• BS in Electrical / Mechanical Engineering or equivalent experience
• Strong mechanical and electrical aptitude with independent troubleshooting ability.
• First level software troubleshooting and support
• Previous experience working with multi-discipline semiconductor metrology equipment preferred
• The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS
• Understanding of semiconductor practices, safety, ergonomics, and yield requirements

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