HP Field Service Engineer 

United States, California, Ontario 

371004449

What you’ll do:

• Perform installations, training, maintenance, and repairs on customer equipment.

• Determine site and equipment requirements.

• Understand customer goals and identify the consequences of various solutions.

• Work according to the project plan, installation plan, and escalation plan.

• Configure system hardware, software, and network components.

• Assemble and integrate system/product and verifies system/product operation.

• Use proactive monitoring procedures to identify problem-prevention opportunities.

• Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.

• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.

• Handle customer-relations problems promptly and appropriately, and escalate issues according to established procedures.

Educational Experience:

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

• Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

What you bring to the team:

• Knowledge and experience with printers repair support

• Exceptional organizational or project management skills

• Exceptional communications skills

• Problem-solving skills

• The ability to build and maintain ongoing relationships with customers, peers, and support partners

• The ability to perform under pressure where customers rely on you to solve their technical problems

SPECIAL SKILLS:

• Knowledge of Color Management

• Knowledge of inkjet printing technology

• Strong mechanical skills

• Strong pneumatic skills

• Strong electrical and electronic skills

• Strong computer/network skills

• Ability to work autonomously.

• Valid driver’s license in good standing

• Ability to lift, bend and stoop throughout the day as necessary to repair printers.

The pay range for this position is $25.30 to $37.45 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

  • 4-12 weeks fully paid parental leave based on tenure

  • 13 paid holidays

  • 15 days paid time off (