MSD STS Supplier Onboarding Administration Sr Specialist 

Cuba, Havana 

155246413

Job Description

Position Overview

The senior specialist will be accountable and responsible for the end-to-end Supplier onboarding process, sustainment, and improvement of the Source to Settle (StS) process and sub-processes, inclusive of Vendor Master Data Management and Procurement and Local Markets support.

Position Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Supplier Onboarding Management and Fraud Prevention (up to 80%) :

  • Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).

  • Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.

  • Proactive follow-up (phone & email) with the suppliers who have not finalized their registration

  • Serve as an important front-end gatekeeper to prevent fraud cases for the organization

• Process Execution and Compliance :

  • Execute the onboarding process according to the standard support model and established tools.

  • Ensure the application of adequate internal controls as needed.

  • Follow, execute & safeguard the fraud prevention process strictly

• Issue Resolution and Escalation Management :

  • Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.

  • Handle escalations and resolve complex cases effectively.

  • Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.

• Training and Knowledge Management :

  • Participate training for new joiners and provide ongoing knowledge refreshers for the team.

• Collaboration and Communication :

  • Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.

  • Represent the SOA team in client visits/calls and cross-functional communications.

  • Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.

• Senior Specialist specific tasks

  • Coordinate supplier’s and tickets assignment in the team and ensure timely follow-up

  • Audit SOA operational work to ensure compliance with SOP and SLA

  • Handle escalations and complex cases resolution

  • Facilitate new joiners’ trainings and team knowledge re-freshers

  • Cooperate closely with IT, Procurement and VMD teams in terms of system issues and other process defects and improvements

  • Represent the team for client visits/calls, cross-functional communication and SOA global communication

  • Support process improvements, automation and other GPO projects

  • Develop specific documentation and reference materials for SOA process

  • Analyze data feeds and reports which are critical to daily operations, weekly and monthly data analysis of team performance

  • Back-up activities for people management

  • Be responsible for people management activities for any direct reports

• Ensure proper defects resolution: Analyze data/specific cases, identify issues/process deviation, assure root cause analysis root causes and address solutions

• Ensure the application of adequate internal controls, when needed.

• Collaborate with other Process Stewards (Procure to Pay/Settlement, Accounting to Reporting, Master Data, and others) in all our Company divisions to ensure continuity and alignment across global end-to-end processes

• Have active participation in the implementation of projects which require experience and StS technical or functional abilities; work collaboratively with other business partners (including IT) to execute approved projects in a timely manner

• Support Company merger and divestitures efforts as needed.

• Support the development of StS content to ensure accurate communication and standard training

• Help educate and support our Company employees on the StS process and tools

• Ensure alignment with our Company process policies and standards

• Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices

• Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity

Education & Experience

• Bachelor’s Degree in Business, Accounting, or Finance

• Minimum of 4 years of experience in a finance or accounting department of a multinational company preferred and 2 years in current position

• Minimum of 2 years of relevant work experience (Procurement Sourcing and Contract) with a demonstrated record of customer focus and project delivery

• Business process knowledge, together with demonstrated skills in project implementation is a plus.

• Ariba experience is a plus (including but not limited to Supplier Management / SLP)

• Apex Supplier Portal experience is a plus

• Business level of English (both written and spoken)

Technical/Soft Skills Requirements

• SAP Experience (is a plus)

• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required

• Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness

• Ability to implement support around a long-term vision and milestones needed to drive the realization of that vision

• Positive, engaging disposition with high personal integrity, credibility, and energy.

• Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive manner

• Advanced problem-solving and analytical skills with a proactive management style to implement new processes

• Results-oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication. Process improvement orientation, innovation and change agent. Migration experience

• Project Management skills desired

• Strong ability to coordinate and manage multiple projects

• Willingness to travel for meetings and projects (<10% of the time)

• Willingness to attend or conduct remote meetings during off hours (<5% of the time)

• Strong customer service and collaboration mind-set

Current Contingent Workers apply

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