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MSD STS Supplier Onboarding Administration Senior Specialist Malaysia, Selangor, Petaling Jaya 343687208
Yesterday
Job Description
Position Responsibilities
- Supplier Onboarding Management and Fraud Prevention (up to 80%) :
- Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).
- Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.
- Proactive follow-up (phone & email) with the suppliers who have not finalized their registration
- Serve as an important front-end gatekeeper to prevent fraud cases for the organization
- Process Execution and Compliance :
- Execute the onboarding process according to the standard support model and established tools.
- Ensure the application of adequate internal controls as needed.
- Follow, execute & safeguard the fraud prevention process strictly
- Issue Resolution and Escalation Management :
- Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.
- Handle escalations and resolve complex cases effectively.
- Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.
- Training and Knowledge Management :
- Participate training for new joiners and provide ongoing knowledge refreshers for the team.
- Collaboration and Communication :
- Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.
- Represent the SOA team in client visits/calls and cross-functional communications.
- Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.
- Senior Specialist specific tasks
- Coordinate supplier’s and tickets assignment in the team and ensure timely follow-up
- Audit SOA operational work to ensure compliance with SOP and SLA
- Handle escalations and complex cases resolution
- Facilitate new joiners’ trainings and team knowledge re-freshers
- Cooperate closely with IT, Procurement and VMD teams in terms of system issues and other process defects and improvements
- Represent the team for client visits/calls, cross-functional communication and SOA global communication
- Support process improvements, automation and other GPO projects
- Develop specific documentation and reference materials for SOA process
- Analyze data feeds and reports which are critical to daily operations, weekly and monthly data analysis of team performance
- Back-up activities for people management
- Be responsible for people management activities for any direct reports
- Ensure proper defects resolution: Analyze data/specific cases, identify issues/process deviation, assure root cause analysis root causes and address solutions
- Ensure the application of adequate internal controls, when needed.
- Collaborate with other Process Stewards (Procure to Pay/Settlement, Accounting to Reporting, Master Data, and others) in all our Company divisions to ensure continuity and alignment across global end-to-end processes
- Have active participation in the implementation of projects which require experience and StS technical or functional abilities; work collaboratively with other business partners (including IT) to execute approved projects in a timely manner
- Support Company merger and divestitures efforts as needed.
- Support the development of StS content to ensure accurate communication and standard training
- Help educate and support our Company employees on the StS process and tools
- Ensure alignment with our Company process policies and standards
- Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices
- Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
Education & Experience
- Bachelor’s Degree in Business, Accounting, or Finance
- Minimum of 4 years of experience in a finance or accounting department of a multinational company preferred and 2 years in current position
- Minimum of 2 years of relevant work experience (Procurement Sourcing and Contract) with a demonstrated record of customer focus and project delivery
- Business process knowledge, together with demonstrated skills in project implementation is a plus.
- Ariba experience is a plus (including but not limited to Supplier Management / SLP)
- Apex Supplier Portal experience is a plus
- Business level of English (both written and spoken)
Technical/Soft Skills Requirements
- SAP Experience Required
- Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
- Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness
- Ability to implement support around a long-term vision and milestones needed to drive the realization of that vision
- Positive, engaging disposition with high personal integrity, credibility, and energy.
- Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive manner
- Advanced problem-solving and analytical skills with a proactive management style to implement new processes
- Results-oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication. Process improvement orientation, innovation and change agent. Migration experience
- Project Management skills desired
- Strong ability to coordinate and manage multiple projects
- Willingness to travel for meetings and projects (<10% of the time)
- Willingness to attend or conduct remote meetings during off hours (<5% of the time)
- Strong customer service and collaboration mind-set
Current Contingent Workers apply
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