Cognyte Customer Success Manager 

United States, Florida, Melbourne 

154678718

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

As a Cognyter you will:

• Manage complex customer relationships throughout the entire post-sales cycle, including onboarding, adoption, and renewal phases
• Collaborate cross-functionally with sales, support, and product teams to ensure alignment and enhancements on customers’ needs and priorities to deliver exceptional experiences throughout their journey
• Monitor Customers' health metrics, identify potential risks or issues, and develop strategies to mitigate them
• Drive customer retention and growth by aligning with their business objectives and ensuring successful product adoption through training, best practices and ongoing product-driven sessions
• Maintain a high level of proactive communication to identify opportunities for deeper engagement, while monitoring KPIs to ensure customer satisfaction and value maximization
• Act as an advocate for the customers within the company, advocating for their needs and driving enhancements to our products and services

For this mission, you’ll need:

• Location: East Coast USA
• 3+ years of proven experience working as a Customer Success Manager
• Preference for EX law enforcement, similar industries, or B2G experience
• Demonstrated ability in leading onboarding and renewal processes for complex products and environments
• Technical background skills with the ability to understand and effectively communicate complex cybersecurity concepts
• Sales experience, preferably with renewals and upsells
• Highly organized with the ability to multitask effectively
• Willingness to travel up to 50% of the time, with previous experience working globally with large, B2B customers, including C-level executives, preferably in the government sector

Apply now.