MongoDB Manager Customer Success 

United States, New York, New York 

640725039

• Passion for and experience in hiring, developing and managing a team of individual contributors and managers. Your team’s success is your top priority
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
• A mind for technology. We’ll teach you all about MongoDB, databases and cloud technologies, as our users and products are inherently technical.
• Experience or aptitude for learning enterprise infrastructure technologies; exposure to MongoDB or NoSQL databases is a plus, but not required
• You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes in your region
• A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization and within Eastern North America
• You have experience in working and collaborating with internal and external partners with diverse cultural and professional backgrounds across the East region
• An adaptive mentality. You love an ever-changing environment where you are constantly improving yourself, the team and your processes
• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
• A Bachelor's degree combined with 12+ years of total relevant experience inclusive of 4+ years of management experience, preferably in a customer success or account management capacity
• Experience working with Financial Services Customers is preferred

• People leadership: Recruit, mentor and develop individuals and managers on the CS team
• Execution: Define and lead to a set of analytical metrics to guide the direction of the team; deliver against quarterly and long-term targets
• Build programs: Craft and execute initiatives sought to grow customer retention, expansion, satisfaction, and product adoption
• Executive presence and communication: Build and maintain relationships across MongoDB teams, organizations and offices

The Senior Manager, Customer Success will be successful in this role when they can execute the following strategic tasks/responsibilities:

• In the first 3 months you’ll have ramped on our key CS processes and program, effectively completed our weeklong training bootcamp and started interviewing for new team members
• In 6 months, have hired your team to at least 90% capacity (as per hiring plan outlined to you). You’re actively mentoring and guiding the team through quarterly and monthly team goals and initiatives
• In 12 months you’ll have accomplished and are 100% on track for your team’s hiring plan, coach the leaders on your team efficiently, and ensure they are achieving and exceeding your regional team goals for retention, expansion and customer satisfaction