You will report directly to our Field Service Manager, and you will work from our Indianapolis, IN location.
KEY RESPONSIBILITIES
- Manage and oversee the Field Service team, ensuring efficient and effective service delivery
- Develop and implement strategies to optimize field service operations and improve customer satisfaction
- Assign and schedule field service technicians to meet customer demands and service level agreements
- Monitor and analyze field service performance metrics to identify areas for improvement
- Provide technical guidance and support to field service technicians
- Work with cross-functional teams to drive continuous improvement initiatives
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
- Ensure compliance with company policies, procedures, and regulatory requirements
YOU MUST HAVE
- Minimum of 6 years of proven experience in field service management or a similar role
- Strong technical knowledge and understanding of relevant technologies
- Excellent guidance and team management skills
- Ability to effectively manage and prioritize multiple projects and tasks
- Experience in driving process improvements and implementing best practices
- Strong problem-solving and decision-making abilities
- Excellent communication and people-oriented skills
WE VALUE
- Bachelor's degree in Engineering or a related field; Master's degree preferred
- Customer-focused mindset
- Ability to drive change and innovation
- Results-oriented approach
- Strong business acumen
- Ability to build and maintain strong relationships
BENEFITS OF WORKING FOR HONEYWELL
- Benefits – Medical, Vision, Dental, Mental Health
- Paid Vacation
- 401k Plan/Retirement Benefits (as per regional policy)
- Career Growth
- Professional Development
Additional Information- JOB ID: HRD258734
- Category: Customer Experience
- Location: HON LOC NOT AVAIL IN STATE,Indiana,99999,United States
- Exempt