This job drives product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders. It includes planning and implementing an architectural roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure product success through usability studies and market analysis. Responsibilities also encompass overseeing product profitability, leading operational reviews, and partnering with various experts to maximize efficiency in a dynamic environment. This job is an individual contributor.
Essential Responsibilities:
- Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
- Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Assesses the customer experience and customer needs in product requirements and decision making.
- Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
- Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Oversees product profitability measures, including budget.
- Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
- Partners with content strategists, data scientists, product designers and user experience researchers.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Minimum Qualifications:
- Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
Product & Performance Initiatives
- Drive product initiatives that improve customer and merchant performance across adoption, engagement, and retention.
- Collaborate with peer product managers to ensure consistency and alignment across PayPal’s portfolio.
- Define product requirements that balance innovation, regulatory compliance, and customer trust.
Data-Driven Execution
- Establish experimentation and measurement practices that guide prioritization and accelerate learning.
- Partner with data science and product teams to build predictive models that address adoption, engagement, and performance health.
- Leverage analytics and research to uncover performance opportunities and guide investment decisions.
AI & Emerging Technology
- Champion AI/ML capabilities that improve scalability, cost efficiency, and product performance.
- Partner with engineering and product peers to operationalize emerging technologies into merchant and customer solutions.
- Explore innovative approaches to deliver differentiated experiences across multiple product areas
Cross-Functional Leadership
- Collaborate with engineering, design, data science, and peer product managers to deliver cohesive platform capabilities.
- Work with merchant, sales, and go-to-market teams to ensure PayPal delivers measurable improvements in merchant performance.
- Support operational reviews (product reviews, OKRs, portfolio planning) that create visibility and accountability across teams.
Experience
- 6-10 years in product management, product strategy, or performance-focused roles.
- Strong track record of launching products that deliver measurable adoption and business impact.
- Experience with AI/ML integration, experimentation design, and analytics-driven decision-making.
- Background in global or platform businesses, preferably in payments, fintech, or commerce ecosystems.
Skills & Competencies
- Ability to influence peers and stakeholders across product, engineering, design, and business teams.
- Data-driven mindset with strong analytical and problem-solving skills.
- Comfort operating in fast-paced, ambiguous environments with evolving priorities.
- Strategic thinking paired with strong execution discipline.
Education
- Bachelor’s degree in Computer Science, Business, Engineering, or related field required.
- Advanced degree (MBA/MS) preferred but not required.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $169,500 to $291,500
Any general requests for consideration of your skills, please