Capital One Director Process Management- Financial Services Command Center Lead 

United States, Texas, Plano 

146152211

Plano Town Center (31064), United States of America, Plano, Texas Director, Process Management- Financial Services Command Center Lead

As a Director of Process Management, you will be an integral part of the FS Command Center which keeps the heart of FS beating strongly. Our vision is to give our President the maximum leverage that he needs to run the division. We design and execute divisional governance, ensure work is appropriately prioritized and executed, cascade key information to the division, and assess and recognize the results driven by experiences. Above all, we obsess about execution and delivering with heart.

Responsibilities of this role include:

• Understand client strategy. Keep synched with FS Finance for items relevant to your client; perhaps assist with scheduling/agenda/actions

• Analyze SLT scorecard; notice trends and areas of opportunity to highlight or escalate. Ensure timely certification of scorecard metrics on a monthly basis.

• Understand experience roadmaps and highlight areas not meeting the mark. Facilitate recurring roadmap reviews and ensure proper tagging and updates

• Ensure short and long term action cycles are done to level of Sanjiv expectation

• Give early-warning “smoke alarm” signals to FSCC lead for further problem solving and escalation

• Identify required functionality within FSCC tools and escalate request appropriately to drive valuable enhancements

• Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results.

• Building relationships and collaborating with key stakeholders to ensure delivery of commitments, and to ensure effective and helpful flow of information to and from your clients and the division.
  

Basic Qualifications:

• Bachelors Degree OR military experience

• At least 5 years of Process Management experience OR at least 5 years of Project Management experience

• At least 3 years of People Management experience

Preferred Qualifications:

• Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)

• 5+ years of experience in People Management

• Background in financial planning and analysis

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.